Product & Operations Builder
Platform tooling, internal operations and AI-assisted workflows, designed with clear constraints, evidence people can inspect and accountable human decisions.
01 / PROFILE
I work where product intent, operational reality and technical execution meet: understand the real workflow, expose the state and hand-offs, then build only what makes the next decision clearer.
My background spans workflow design, customer experience, regulated risk and commercial delivery. Independent game development is current evidence of end-to-end product judgement, not my only professional identity.
01A / RELEVANT PROOF
02 / CURRENT WORK
I help teams understand the real workflow, make state and hand-offs visible, and shape lean internal tools that improve decisions without hiding responsibility behind automation.
An unannounced atmospheric industrial strategy title. I lead the design, production choices, tooling, testing, documentation and review process.
02A / GAME-DEVELOPMENT EXAMPLES
These examples come from the game I am building now. Each began as a practical production problem and led to a clearer way forward.
01 · The scope problem
The first prototype generated a large 3D world procedurally. It proved the idea, but it also multiplied the work required before the experience could feel convincing:
Each problem was solvable. Solving all of them together was not a sensible production plan for one person.
02 · The production decision
I looked at how early filmmakers, theatre designers, illusionists and magicians created scale with a controlled viewpoint, layered scenery, light and movement.
That led to a staged 2.5D approach. The main machine remains realtime 3D. Layered images create the sides and distance, while floor movement and camera staging make forward travel feel continuous.
The black frame captures an early bug in that transition: the machine, route and background merged into one dark mass. Rather than return to a busier colour palette, I strengthened the silhouettes and used black, white and grey as the base, with carefully placed light carrying depth, state and attention.
03 / CAREER
2006 to now · Three chapters · One through-line
Before beginning my current independent practice, I spent nearly two decades in roles where customer trust, operational pressure and commercial outcomes had to move together. That experience shapes how I approach product, workflow and creative production today: understand the work, reduce friction and own the outcome.
Current independent practice
Current hands-on work across product, workflow design, creative production and AI-assisted delivery.
CleverTap
Led a European customer portfolio where technical onboarding, adoption, stakeholder alignment and commercial outcomes had to move together.
Atlassian
Progressed through three roles as Atlassian scaled, combining customer advocacy, high-velocity portfolio ownership and structured enterprise growth.
Owned a broad EMEA portfolio, built internal qualification tools and led complex expansion conversations across technical and commercial stakeholders.
Delivered sustained team-leading performance while introducing adoption and health signals that made renewal and growth conversations more useful.
Handled high-volume EMEA technical escalations and improved playbooks, coaching and handoffs to speed up customer resolution.
Catawiki
Supported customers across technical, account and escalation queues while documenting the repeatable paths that helped the team move faster.
Strata Community Insurance
Balanced underwriting discipline, portfolio health, broker relationships and customer outcomes in a regulated commercial environment.
AAMI
Combined high-volume service, consultative sales and peer coaching in a tightly measured contact-centre environment.
Ceracell Beekeeping Supplies
Coordinated dispatch, inventory, freight and safety on the warehouse floor through seasonal peaks where accuracy and timing mattered.
Spotless Services
Led high-volume food production in a hospital kitchen under strict hygiene, timing and compliance requirements.
Kermadec Ocean Restaurant
Ran a section through busy services, balancing preparation, quality, timing and support for junior team members.
GBS Bar & Restaurant
Built the first layer of a career-long operating style: prepare well, communicate clearly and stay calm under pressure.
04 / TOOLKIT
3D game systems, GDScript, UI and deterministic gameplay.
Modelling, procedural workflows and production-ready asset pipelines.
Automation, validation, tooling and data-led development.
Local-first workstations, infrastructure and reliable build environments.
05 / FOCUS
Mechanics, 3D worlds, player-facing clarity, testing and the production systems needed to ship.
Linux, self-hosted services, local compute, observability and systems that remain understandable.
Blender pipelines, Python automation and small tools that remove friction from creative work.
Turning complex state into choices, workflows and interfaces people can actually use.
06 / HOW I WORK
FOR FUTURE TEAMS
I am most useful where product questions, operational reality and hands-on delivery belong in the same conversation. This independent practice is not a gap. It is current evidence of hands-on execution.
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